Game Changer does not provide refunds, size remakes or exchanges to custom orders where an item was made specifically for you - this is usually but not limited to:

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• All pre orders

• All customised orders with logos/names/initials

• Orders placed via a club/organiser/school/organisation

• Any item that is not a shop stock item

• Any order that is customised specifically for you

 

Any orders placed online where an error has been made by the customer may be updated or corrected until the team shop closes. Once the team shop closes and orders are in production no changes or refunds will be made.

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Game Changer Ltd is not responsible for any errors where changes have been made after the artwork has been signed off and order has been placed into production. Refunds or remakes will not be provided in this instance.

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For all in store/stock items If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure you check our size guide carefully when placing an order, as we can not exchange for incorrect sizing. To complete your return, please quote your order number # and email sales@gamchanger.org.nz and await further instruction.

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Any item not in its original condition, is damaged or missing parts for reasons not due to our error or is returned more than 14 days after delivery, may not be eligible for a refund. Return shipping is at the cost of the customer and if eligible for an exchange the new item will be shipped FOC. 

 

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that if paying by afterpay refunds may take an additional time to be processed.

 

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If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gamechanger.org.nz

 

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Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

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We only replace items if they are defective or damaged, and if you need to exchange it for the same item.

• Underwear: Cannot be exchanged, please use the size chart to ensure you have your correct size.

 

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.